Refund and Returns Policy

Welcome to Whelked!
We value your trust and are committed to providing you with a seamless shopping experience. Please review our comprehensive Refund and Returns Policy carefully before making a purchase. This policy applies to both national (United States) and international customers.

National (United States) Returns

Eligibility for Returns:
We accept returns on eligible baby clothing products within 7 days of the original delivery date.
To qualify for a return:

Items must be new, unworn, unwashed, and in their original packaging with tags attached.
Items must be free of odors, stains, pet hair, or signs of use.
We reserve the right to refuse returns if items do not meet these conditions.

How to Initiate a Return:
If you would like to return an item, please contact us at support@whelked.com with your:

Full Name
Order Number
Item(s) you wish to return
Reason for the return

Once your return request is approved, you will receive detailed instructions, including our return address.

Return Shipping Costs:
Please note that customers are responsible for all return shipping charges.
We do not offer free returns nationally. Original shipping fees (paid during checkout) are non-refundable unless the item was defective or incorrect.

Return Shipping Guidelines:

Please use a trackable shipping method.
We recommend purchasing shipping insurance.
This Whelked is not responsible for return shipments lost or damaged in transit.

Refunds for U.S. Returns:
After we receive your return and inspect the item, we will send you a notification regarding the status of your refund.
If approved:

Refunds will be issued to your original payment method within 5–7 business days.
Processing times by your bank or credit card issuer may vary.

International Returns

Eligibility for International Returns:
International customers also have 15 days from the date of delivery to initiate a return.

Returned items must:

Be unworn, unwashed, undamaged, and in original packaging.
Include all original tags.

How to Initiate an International Return:
Please email us at support@whelked.com to start the return process.
We will provide shipping instructions and return details.

Return Shipping Costs:

Customers must cover all return shipping costs.
We do not offer free returns internationally.
International customers are responsible for any customs duties, VAT, taxes, or other fees incurred during the return shipment.

Important:
If any duties or fees are deducted from the return package upon arrival, they will be subtracted from the refund amount.

Refunds for International Returns:
After we receive and inspect your returned item, a refund will be processed.
Refunds are issued to your original method of payment within 5–10 business days, depending on bank processing times and customs clearance.

Exchanges

We currently do not offer direct exchanges.

If you wish to replace an item (for a different size, color, or style):

Please place a new order for the desired item.
Return the original item following the steps listed above.

This ensures that you get the item you want without unnecessary delays.

Items Not Eligible for Returns

We cannot accept returns on the following items:

Final Sale or Clearance products.
Personalized or customized items.
Underwear, socks, or hygiene-sensitive products.
Items that have been altered, washed, worn, or damaged.
Gift Cards or Digital Downloadable Products.

Please make your selections carefully before purchasing.

Damaged, Defective, or Incorrect Items

If you received an item that is defective, damaged, or not as described, please notify us within 7 days of receiving your order.

To report a problem:

Email support@thiswhelked.com with your Order Number.
Include a detailed description and clear photos of the issue.

If we confirm the issue:

We will offer a full refund, store credit, or send a replacement at no additional cost.
We will cover return shipping costs in these cases only.

Please do not return damaged or defective items without first contacting our support team.

Refund Timeline

Once your return is received and inspected:

Approved refunds will be processed within 5–7 business days.
Refunds are made to your original payment method.
Bank and credit card companies may require additional time to process and post the refund.

Important:
Shipping fees and customs duties (if applicable) are not refunded unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund after 10 business days from our confirmation:

Check your bank account again.
Contact your credit card provider — sometimes posting takes additional time.
Contact your bank.

If you have completed these steps and still have not received your refund, please email us at support@thiswhelked.com.

We are here to assist you!

Refusal of Delivery

If you refuse a package at delivery without contacting us first:

Return shipping charges and any applicable customs fees will be deducted from your refund.
Please always reach out to us before refusing a delivery to ensure a smooth return process.

Important Notes

We reserve the right to update or modify this Refund and Returns Policy at any time.
It is your responsibility to review our policy before making a purchase.
By placing an order with This Whelked, you agree to the terms of this Refund and Returns Policy.