Frequently Asked Question
Welcome to the FAQ page of Whelked, your trusted destination for premium baby and kids’ clothing. We’re here to help you navigate your shopping journey, understand our policies, and get the most out of our services. Below you’ll find detailed answers to the most common questions from our customers.
Absolutely. We ship to most countries around the world. Shipping fees and delivery times vary depending on your location and the shipping option selected at checkout. Standard international shipping typically takes 7–21 business days. Express shipping options may also be available in certain regions. We also provide order tracking so you can stay updated on your package’s progress.
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number and link to follow the delivery status. You can also log in to your account and visit the “My Orders” section to track your package.
Your privacy and security are our top priorities. Our website is protected by end-to-end encryption and complies with international privacy regulations. We do not sell, share, or distribute your data to third parties without your consent. Please refer to our Privacy Policy for more information.
Yes. Our website is designed with search engine optimization (SEO) best practices in mind. This ensures that our store and products are easily discoverable by customers worldwide. We continuously update our SEO strategies to stay relevant and visible in search engines.
Yes! We are active on Instagram, Facebook, and TikTok. Our social media platforms are fully integrated with our store, so you can shop directly from our posts and stories. We also share styling tips, customer reviews, and exclusive promotions, so be sure to follow us for updates.
Yes, our friendly support team is always ready to assist you. You can contact us via email at support@whelked.com or through our Contact Us page. We aim to respond to all inquiries within 24–48 hours (Monday to Friday).
How can you help?
At Whelked, we specialize in offering high-quality, stylish, and affordable baby and children’s clothing for ages 0 to 17 years. Our goal is to provide parents with an easy, secure, and enjoyable shopping experience. Whether you’re looking for daily essentials, seasonal outfits, or special occasion wear, our collections are carefully curated to meet your needs. In addition to a wide range of clothing, we offer a helpful customer service team, clear size guides, and reliable shipping worldwide.
What is a return policy?
We offer a hassle-free return policy. If you’re not satisfied with your order, you can return it within 14 days of receiving your package. Items must be unworn, unwashed, and in their original packaging. Refunds are processed to your original payment method within 5–10 business days after we receive your returned item. Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect. More details can be found on our Returns Policy page.
What payment methods do you accept?
To make your shopping experience seamless, we accept the following payment methods:
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
All transactions are protected with SSL encryption to ensure your data remains secure and confidential
Do you sell gift cards?
Yes! Digital gift cards are available and can be the perfect gift for birthdays, baby showers, holidays, or any special celebration. You can choose the amount, personalize a message, and send it directly to the recipient’s email inbox. Our gift cards have no expiry date and can be used for any product on our webs
